Change of Address
To help us keep your records up to date, please let us know of your change of address.
Change of Address/Moving Within B.C.
If you have moved or are planning to move within the province, please complete and submit the Health Insurance BC, Address Changes or Moves within B.C. form on the Ministry of Health Services website (opens in new window).
Or, you can print, complete and mail/fax the form to MSP at:
Medical Services Plan
PO BOX 9035 STN PROV GOVT
VICTORIA BC V8W 9E3
Fax: 250 405-3595
HIBC Contact Information:
An automated service is available 24 hours a day, 7 days a week, to provide information about your MSP account and general information about MSP benefits and services.
If you would like to speak with a customer service representative directly, please call between 8:00 a.m. and 4:30 p.m., Monday to Friday.
Vancouver: 604 683-7151
Other areas of British Columbia (toll-free): 1 800 663-7100
Change of Address/Moving Outside of B.C.
If you have moved outside of British Columbia, please notify MSP by completing and submitting the Health Insurance BC Permanent Move Outside British Columbia form on the Ministry of Health Services website (opens in new window).
Once your information has been received and processed, the appropriate adjustments will be made to your account and a revised invoice or refund will be issued.
If you have received an escalated message on your invoice regarding your overdue balance, please contact Revenue Services British Columbia to confirm your notification has been received:
Telephone (toll-free): 1 866 361-5050
Fax: 1 250 405-4412 or 1 250 405-4410
Revenue Services of British Columbia
PO BOX 9085 STN PROV GOVT
VICTORIA BC V8W 9E4