Refunds of Overpayments

If you have overpaid your MSP premiums, you are entitled to a refund.

Your payment will be held for 21 days from the date your payment was received in our office to ensure all payments have cleared through your financial institution.

If you have cancelled your account (i.e. if you are moving outside of B.C., or you are now covered under a group plan), a refund of overpaid premiums is automatic.

To inquire about your refund of overpaid MSP Premiums, please contact our office:

By Automated Toll-Free Telephone Service:

Our automated telephone service is available 24 hours a day, 7 days a week:

	Vancouver and Lower Mainland: 604 683-7151
	Other areas of BC (toll-free): 1 800 663-7100

Before calling, please have your Account Number from your MSP Premium Billing Notice and the Personal Health Number(s) for the person(s) about whom you are enquiring.

Client service representatives are available to take calls between 8:30 am and 4:30 pm, Monday to Friday.

By E-mail:

brbmspq@gems2.gov.bc.ca

Please include an appropriate subject line for your enquiry to help us provide you with a faster response.

By Fax:

250 405-4412 or 250 405-4410

Please include your name, Medical Services Plan (MSP) account number and a daytime and evening phone number where we can reach you.