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Ambulance Services – Frequently Asked Questions

Questions:

Why have I received a collection notice?
What should I do when I receive a notice?
If I can't pay right away, can I have more time?
What will happen if I don't pay my bill?
I do not agree with my bill. Can I appeal?
Why is this the first time I am seeing a bill for my Ambulance Service?
Ambulance rides are covered by my insurance company. What do I have to do to get this bill paid?
Why are you taking my income tax refund or GST/HST credit?
How do I contact you?

Answers:

Why have I received a collection notice?

You currently owe a debt to the province. Further details are included in your notice, including the amount you owe and how to pay. Your debt may be the result of the use of the services provided by the BC Ambulance Service.

What should I do when I receive a notice?

Please pay the amount due by the due date indicated on the notice. There are several ways in which you can pay. Please see How to Pay for details.

If I can't pay right away, can I have more time?

We do consider alternative payment arrangements. First, we will need to determine your ability to pay.

Please contact us directly to discuss a payment arrangement by phoning the number provided on your notice/bill or phone 1-866-361-5050.


What will happen if I don't pay my bill?

We may initiate the following actions:
  • place a notice of Crown Debt on your property
  • issue a demand on your wages, bank account or other accounts
  • set off funds owed to you by the provincial or federal government

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I do not agree with my bill. Can I appeal?

Yes. For information on the Appeal Process please visit the BC Ambulance Services website (opens in a new window).

Why is this the first time I am seeing a bill for my Ambulance Service?

Address and personal information is obtained at the time paramedics arrive on scene. If you were unconscious or were incapacitated, paramedics may request this information from a guardian, friend, family member, or a Police Officer at the scene. If the information provided was out of date or incorrect the bill may have been undeliverable.

When Canada Post returns mail as undeliverable, we do our best to locate your correct address and send another notice. If your address is incorrect, please contact us with your new mailing address.

The Government of British Columbia subsidizes the cost of ambulance services; however, a small portion per use is charged. Ambulance services are not a benefit as defined under the Canada Health Act.

Ambulance rides are covered by my insurance company. What do I have to do to get this bill paid?

Please contact your insurance provider for assistance.

Public enquiries and bill payments can be directed to:

Ambulance Billing Department
Financial Services Division
Ministry of Health Services
PO BOX 9676 STN PROV GOVT
VICTORIA BC  V8W 9P7

Phone:
1-800-665-7199 or 250-356-0052

Why are you taking my income tax refund or GST/HST credit?

If you owe a debt to the Province of British Columbia, we can offset monies owing to you from the Canada Revenue Agency.

How do I contact you?

Please call the phone number provided on the letters and notices you receive, or call 1-866-361-5050.

 

 
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